Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a Canadian casino brand we should take a closer look at? This page covers the ways to reach the Canada Casinos team and what happens once your message lands with us.
How to Reach the Team
Email is the best way to contact us. Send your message to [email protected] and a member of our editorial team will read it personally — we don't run automated ticket systems or chatbots on this inbox.
A short summary of what your message is about helps us route it to the right person and reply faster. If it's about a specific casino brand, mention the name so we can check our notes on that operator directly.
What We Can Help With
We hear from readers on a wide range of topics connected to Canadian online casinos and how we cover them. Common reasons people get in touch include:
- Ratings and rankings — questions about how a specific brand on our list, such as those featured above, earned its position or editorial score.
- Bonus terms and payout queries — clarification on wagering requirements, withdrawal limits, or anything about how a promotion works that wasn't clear from our review.
- Corrections — an operator changed its terms, a bonus expired, or a payment method is no longer offered. Casino offers move quickly, and reader tips help us keep listings current.
- Suggestions for coverage — a brand you'd like reviewed, a payment method you want compared, or a topic on Canadian gambling sites you feel we're missing.
- Responsible gambling concerns — if you or someone close to you is struggling with gambling, tell us in your message and we'll point you toward support resources appropriate for your province.
- Partnership or business enquiries — if you represent a casino brand, payment provider, or affiliate network, introduce your organisation and outline what you're proposing.
What Happens After You Send a Message
Every email is reviewed by a real person, not a script. We typically aim to respond within two working days, though enquiries involving detailed fact-checking — such as confirming a bonus term or payout timeframe with an operator — can take a little longer. We'll always follow up rather than leave a message unanswered.
If your enquiry relates to something we've published, it helps to include a link or the name of the page so we can find the exact section you mean.
Before You Write In: A Few Things Worth Knowing
Some questions we get are already answered on the site itself, so you might find a faster answer without waiting on a reply:
- Our editorial ratings reflect independent research into payout speed, licensing information, game selection and bonus terms — not paid placement. Commission from a brand never buys a higher position on our lists.
- Bonus terms shown alongside each brand, such as minimum deposits, wagering requirements and expiry windows, are the material conditions attached to that specific offer and can change at the operator's discretion — always check the brand's own terms page before signing up.
- Players outside typical provincial frameworks, or those looking at brands operating without local licensing, may want to read our page on non-GamStop casino options for a related angle on licensing and eligibility.
A Note on Accuracy
We take reader feedback seriously when it comes to keeping our reviews of Canadian online casinos accurate and current. If you've had an experience — good or bad — with a brand we cover, or if a detail in one of our tables looks out of date, we want to hear about it. Your message genuinely feeds into how we maintain the site.
Thanks for taking the time to reach out. We look forward to hearing from you.